There have been meaningful contributions by researchers on the subject, Public Relations.
This project developed after a series of consultants and research, it seeks to put to rest the thought of the minds of many people as to whether Public Relations is necessary in an industrial Organization.
It is our belief that despite being the means through which public relations is mostly propagated the industry, as an organization also has an image to protect the need for an effective public relations unit in an industry.
We have Nigerian Immigration Service Command Enugu as our case study as regards this project writing.
The structure of the material is fairly simple. There are five chapters altogether; chapter one deals with introduction of the research work, chapter two deals with the literature review, which explores the functions and importance of Public Relations Unites in an industrial organization.
In chapter three the researcher discussed the methodology of this work while chapter four is the data analysis. The last chapter, which is five deals with the conclusion and recommendations for further study.
Public Relations Department in Nigeria Immigration Service Enugu Command, started operation as far back as 1991, they started being functional from August 1991 and that was with a defined framework or guidelines, these framework includes employees relations, community relations, press relations. These are the major frameworks in which the unit was made up of.
However, since the inception of this public relations section in the service. It has never revealed its services or responsibilities to officers and men of the service, Nigerian Citizens and foreigners in general.
The public relations section of Nigerian immigration services in Enugu state command have been doing its best in the settlement of conflict and dispute between officers and men of the command.
Besides, for example when two or more officers of the command involve in official misunderstanding, the O.C. that is officer in Command of Public Relations Units intervenes, that is the internal publics having settlement at the back of his mind which is also the watch word of a public relations practitioners in an establishment. And in this case there must be a fair hearing given to both parties.
On the other hand, if the conflict or misunderstanding involves people outside (the external publics) of the command, the complain goes to the disciplinary committee command that deals with service issues and other social issues that is our of control.
In a situation whereby the disciplinary command committee cannot solve a particular problem, then the matter will be referred to the zonal office and if the zonal office cannot be resolved the problem it will be referred to the headquarters that is situated at Abuja.
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